Contact Us	Website Security
By email By Phone or Fax By Post Directions to Our Head Office	How secure is buying over the web? SecureCode by MasterCard explained Verified by Visa explained What is Protx?
Our Policies	About Us
Channel Islands - VAT exclusion Conditions of Use Privacy Policy	About us
Using the website	Managing Your Account
Do you provide invoice accounts for business customers? Do your prices include VAT and delivery? How to order from the website Want more product information?	Changing your contact details View my order history
Delivery Information	Faulty Product?
Can you ship to an alternate delivery address to the registered Card Holder's address? Can you ship to an International Address? How much does delivery cost and how long does it take? My order is due for delivery today what time will it be delivered? What happens if I am not in when a delivery attempt is made? When will my order be despatched?	Faulty compatible cartridges Faulty genuine cartridges Faulty remanufactured cartridges
Returns & Refunds	Products
I have received an incorrect item, what should I do? I have returned an item using the correct returns procedure, when can I expect my replacement / refund? I need to return an item, how do I do this? I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested I want to return a product that I ordered incorrectly? What is the Next Day Toner return policy?	Are your prices the lowest available in the UK? Do you recommend genuine or compatible products? I can't find my printer and / or product listed on your website My printer is not listed on the box What is the difference between genuine, compatible and remanufactured toner cartridges?
Product Guides	Recycling ink and toner
Choosing the correct ink or toner cartridge Printer Jargon Explained	Do you recycle toner cartridges?